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care@realtouchfinance.com +91 78100 24623 Khivraj Complex I , Nandanam, Chennai - 600035

Get In Touch With Us

Have questions? We're here to help. Reach out to us through any of the channels below and our team will respond promptly.

Call Us

Mon-Sat, 10:30 AM - 5:00 PM

+91 78100 24623

Email Us

Get response within 24 hours

care@realtouchfinance.com

Visit Us

Head Office

Real touch finance Ltd, No.480, 3rd Floor, Khivraj Complex I, Anna Salai , Nandanam - 600035

Working Hours

We're available

Mon - Sat
10.00 AM to 5.30 PM
REGISTERED OFFICE ADDRESS

Registered Office Address

Arihant Enclave, Ground Floor, 493B/57A, G.T.Road (South), Shibpur, Howrah - 711102, West Bengal

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COMPLAINT RESOLUTION

Escalation Matrix for Complaints

We are committed to resolving your concerns promptly. Follow this escalation process for complaint resolution.

Level 1

Customer Service Executive

Acknowledge within 24 hrs
Resolve in 2 working days
care@realtouchfinance.com
If no response or unsatisfactory
Level 2

Relationship Manager

Escalate within 7 working days
relationshipmanager1@realtouchfinance.com
If no response or unsatisfactory
Level 3

Central Customer Service Manager

Escalate within 10 working days
+91 78100 24623
Final escalation
Level 4

Business Head / Operations Head

Final resolution within 20 working days
operations@realtouchfinance.com

Note: Please allow the specified time for each level before escalating to the next. We are committed to resolving your concerns at the earliest possible level.

OUR LOCATIONS

Branch Offices

Visit any of our branches for personalized assistance

No branch locations found.